Refund policy
At Boldure.shop, customer satisfaction is important to us.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused and in original condition
- Original packaging and tags must be included
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Customized or engraved jewelry
- Sale or clearance items
- Gift cards
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a damaged or incorrect item, we will gladly arrange a replacement.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Contact
Support Email: support@boldure.shop
